Frequently Asked Questions 

Can Basic Life Support (BLS) EMTs apply?
Yes! Please apply!

Can RNs, Doctors and other medical professionals apply?

Yes, if you have pre-hospital 911 experience. If you are more experienced in a hospital setting, there are other medical programs in Haiti that would be more suited to utilize your services. (check out Medishare for Haiti).

What is the minimum time I can volunteer?
Two weeks is the preferred minimum.

Do you need a passport?
Yes, always when traveling to/from Haiti. Please ensure your passport is not within 6 months of expiry. 

Which EMS Protocols do we follow?
HERO has EMT (BLS) and Paramedic (ALS) protocols developed specifically for the nature of work encountered in Haiti. You will be sent a copy once confirmed through the application process. If HERO's protocols exceed your license scope you are expected to always stay within the boundaries of your home license level. You will be working under your home
standards of care, professional appearance, and code of ethics.

Do we accept volunteers from any country?
Yes, please apply!

What is HERO’s average call volume?
On average, each station receives 1 to 5 calls per day, including inter-facility transfers and medevacs in various aircraft.

Who will I be working with on the ambulance?
You will be working with one Haitian driver/EMR and one Haitian EMT (BLS). The local HERO
crew is here to guide you, translate for you, and assist medically.

What is the weather like?
Average high temperature is 90 degrees (32 C) during the day. It can get to 110 degrees (43 C)
and humid in the summer.

How does the application process work?
Please apply online at . Once approved post reference check, the Volunteer
Coordinator will confirm your dates, and then you can purchase your plane ticket and travel
insurance (travel insurance with medical evacuation coverage is required). Once you are booked,
and have shown purchase confirmation, we will add your profile to the "sponsor a HERO page" so you can promote the link to help fundraise for your travel expenses. Any additional funds donated can allow shipping of any equipment and supplies
you might have, or to transport with you in checked bags, or assist in other HERO functions. Also after booking your airfare, you will be invited to join the private HERO Facebook page, which is an online community shared by previous and current volunteers. 

How do I purchase travel insurance?
Purchase your short term travel, medical, and evacuation coverage, as available in your home
country. This insurance costs approximately $26-$36 for two weeks of coverage, and can often
be purchased as an addition to your airline ticket, or through sites like or Please check your countries travel warning status prior to purchasing insurance.

How will airport transportation work?
We will generally provide all needed transportation for you while with HERO.

What will my daily expenses be?
Please plan on spending a minimum of $10 per day for food expenses.

What is my role on the HERO team?
Your role as a volunteer will be to function as a team member on Hero Client Rescue
ambulances, at sponsored events, and any other situation for which HERO is required to respond
and render aid. This work is designed to provide emergency medical services to the clients of
HERO and citizens of the country of Haiti, within the appropriate scope of practice of your license
(ie. Paramedic, EMT, First Responder).

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