Privacy Policy

Effective Date: April 29, 2025

Introduction Hero Client Rescue S.A. ("HERO", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://www.heroclientrescue.com (“Site”), and use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

Information We Collect, We may collect information about you in a variety of ways, including: Personal Information Contact Information: Name, email address, phone number, mailing address. Medical or Emergency Information:

When requesting emergency services, we may collect information necessary to provide assistance.

Payment Information: Billing and payment details, where applicable.

Non-Personal Information Usage Data: Browser type, IP address, device information, access times, and pages viewed. Cookies and Tracking Technology: We may use cookies and similar technologies to enhance your experience. How We Use Your Information We may use the information we collect to: Provide and manage our emergency and consulting services. Respond to your inquiries and service requests. Improve our website and services. Communicate with you about your account, services, or updates. Comply with legal and regulatory requirements. How We Share Your Information We may share your information with: Service Providers: Trusted partners who assist us in operating our Site and delivering services, under confidentiality agreements. Medical Providers: To coordinate emergency medical services, as permitted by law. Legal Authorities: When required by law or to protect safety, rights, or property.We do not sell or rent your personal information to third parties.Data SecurityWe implement industry-standard security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure; therefore, we cannot guarantee absolute security. International Data Transfers AS an international EMS agency, your information may be transferred and processed in countries outside of your residence. We take steps to ensure your data is treated securely in accordance with this policy. Your Privacy Rights Depending on your location, you may have rights regarding your personal data, such as: Accessing the information we hold about you. Requesting correction or deletion of your information. Opting out of certain data uses. To exercise these rights, please contact us using the information below. Third-Party Links Our Site may contain links to third-party websites or services not controlled by HERO. We are not responsible for the privacy practices of these sites. Updates to This Policy We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: